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How to clear field value of Resolution when the issue is reopened

Use Cases:

  • How to clear field value of Resolution when the issue is reopened using clear field value post function.

  • How to clear field value of Resolution once the issue is reopened only when the precondition is true.

  • How to clear field value of Resolution on all the issues that are related to the current issue when the issue is reopened.

Instructions

Add the below steps on the Reopen transition to clear the field value of resolution once the issues are reopened.

  1. Edit the workflow that is associated with the target project.

  2. Select the Reopen transition.

  3. Select the Postfunctions tab and click Add Postfunction.

  4. Select the Clear Field Value (JSU) and click Add. Provide the inputs as shown in the screenshot below and click Add

     

  5. From the Postfunctions tab click to Add Postfunction and select a precondition from the list. In this case, Precondition: User Is In Any Roles (JSU) is added to execute the post function only when a user with Role: Administrator transitions the issue.

     

  6. Make sure the precondition is positioned before the postfunction as shown below and Publish the workflow

     

  7. In order to test this scenario:

    1. Create an issue and add issues linked to the original issue as clones.

    2. Move the linked issues to Done status and mark the Resolution field with some value.

    3. Now transition the original issue from Done to Re-Open status and see whether the linked issues resolution field is cleared or not.