Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email support@appfire.com

How to capture JavaScript console logs for JSU app

Owned by Suprija Sirikonda (Unlicensed), created
Last updated: Mar 14, 2022 by Deborah Scott (Unlicensed)
2 min read

This article explains how to retrieve your JavaScript console logs for JSU. These logs help you understand why the app encounters an issue, for example, when data is loaded or due to an app setting for a Jira page.  

Instructions

  1. Open a Chrome browser (recommended), log in to Jira, and access the page in question. 

  2. Depending on the operating system used, choose the appropriate option as follows:

    1. In Mac, select View > Developer > JavaScript Console from the Chrome menu bar.

    2. In Windows, press the F12 key to open the Developer Tools panel.

       

  3. Select Network > Disable Cache to prevent caching of resources for this specific page in the Developer Tools panel, as shown below:

     

  4. Select the Console tab and click the gear icon on the right to see the available settings:

     

  5. Select the Preserve log and Log XMLHttpRequests options, then click the Clear console button (as shown below) to clear out any existing logs from the console:

  6. Now, with the console still open, reproduce the issue that you have initially experienced.

  7. Right-click anywhere in the console area, select Save as to save the log file to your computer, and share it with the Support team.