Our new Appfire Documentation Space is now live!

Take a look here! If you have any questions please email support@appfire.com

Installation and Update Guide

This is the documentation of JSU for Jira Cloud. If you are using JSU on Jira Server or on Jira Data Center, see our JSU Server/Data Center installation documentation.

Before You Begin

  • You must be a Jira administrator to carry out the instructions on this page.

  • Browser requirements for the JSU app match the relevant Jira requirements. See the Jira Supported Browser page for the version of Jira that you are using.

  • You need a license for JSU. You can use a free Evaluation license for 30 days. Learn about our pricing tiers in our Marketplace listing.


JSU Cloud can only be used to customize the workflows of company-managed (Classic) projects in Jira. Within your workflows, however, you can create automation rules that relate to issues in team-managed (Next-gen) projects. Learn more about configuring rules for related issues in JSU's Configuration GuideTo learn more about the differences between company-managed and team-managed projects, refer to Atlassian's Jira Software project type comparison.

Installing the JSU App

Installing the JSU app is no different from installing any other Jira add-ons (see Managing add-ons in the Jira documentation).

To install the JSU app:

  1. Click the Jira Settings cog in the top right of your Jira instance and select Apps.

  2. Type JSU in the search field and hit Enter.

  3. The JSU app displays. Select the app, then click Try it Free to install it.

  4. Click Start Free Trial. A confirmation message and the app details display once it installs successfully.

Uninstalling the JSU app (also needed for Downgrade)

See Un-Installation Guide.