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App Analytics
- Deborah Scott (Unlicensed)
This is the documentation of JSU for Jira Server / Data Center. If you are using JSU on Jira Cloud, see our JSU Cloud documentation.
JSU Automation Suite for Jira Workflows captures analytics data and stores this in a private analytics database hosted by Amazon Web Services (AWS) in the United States of America. The app collects a limited amount of anonymized data to help us make decisions on where to invest for future releases.
JSU’s anonymous app analytics is enabled by default. From JSU version 2.29.0, you can use the toggle in the app Settings page to enable or disable the app analytics. To go to Settings, select Manage Apps from the Jira Administration menu, then select Settings under Jira Automation Suite for Jira Workflows in the left sidebar.
What data do we capture?
Tenant-related information (required by Atlassian)
JCMA migration data for detailed reporting
Error logs are stored in AWS for error analytics
Anonymized usage statistics are collected to help us make product and feature improvements
Events
Install | collected each time the app is installed |
Uninstall | collected each time the app is uninstalled |
License updated | collected each time the license is updated |
Enable | collected each time the app is enabled |
Disable | collected each time the app is disabled |
Cloud migration | collected when an Atlassian Server or DC app performs a cloud migration; includes the result (success or failure) of the operation and the SEN of the app on the peer Atalssian instance |
Configuration (various) | collected when an operational behavior is modified by a user with any admin level permission, e.g. post function is added or updated, app-specific permissions are changed, or global configuration change |
Active use (various) | collected when the app performs an operation that impacts the user experience directly as a direct result of user (of any role or permission) interaction, e.g. interacts with a survey, or updates an issue |
Passive use (various) | collected when the app performs an operation that impacts the user experience indirectly as a result of user (of any role or permission) interaction regardless of the user’s perception of the impact of the action, e.g. a post function executes when a user transitions an issue |
Error | collected when an error is reported to a user describing the context and event of the error |
See our Appfire Trust Center for more information on security, data processing, and privacy policies that are in effect for all Appfire apps.