Service Level Agreement
After receiving a support request, our team aims to respond within 48 hours, excluding weekends and public holidays. Our support policy is to assist our customers as fast as possible. Will not be responsible for any delays caused by the customer or reasons beyond our control.
Our Product Support SLA covers solely our products. Bug fixes will only be applied to the latest app version.
Support Channels
In order to raise a support request, you may contact us via our Jira Service Desk.
Support includes
Troubleshooting problems with our apps
Help with issues during installation
Help with issues during upgrades
Information about functionality if not described in the documentation
Investigating for configuration and/or workarounds
Support does not include
Product training
Non-Appfire Product support
Support for Atlassian application issues
Support cases for older app versions that are only compatible with Jira versions that have reached end of life