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JSU for Jira Cloud

This is the documentation of JSU for Jira Cloud. If you are using JSU on Jira Server or on Jira Data Center, you can find the documentation here.


Instructions for installing and upgrading the JSU app in Jira are shown below.

Before You Begin

  • You must be a Jira administrator to carry out the instructions on this page.
  • Check Version Compatibility — Before you install or upgrade the JSU app, ensure that you using a version of the app that is compatible with your Jira version. See the version compatibility matrix on the Atlassian Marketplace for the app: JSU app.
  • Browser requirements for the JSU app match the relevant Jira requirements. See the Jira Supported Browser page for the version of Jira that you are using.

Installing the JSU App

Installing JSU app is no different to installing any other Jira add-ons (see Managing add-ons in the Jira documentation).

To install the JSU app:

  1. Click the 'Jira Setting' link on the left  bar  and choose 'Apps' and Click on 'Manage apps'.
  2. Click the 'Find new apps'  under Manage Apps to go to 'Atlassian Marketplace' section.
  3. Type 'JSU' in the search field and hit enter.
  4. The JSU app will appear. Click the button to install it. A confirmation message and the app details will display, if it is installed successfully.
  5. Be aware, that you need a license since JSU version 1.0.0 . You might choose an evaluation license for the first 30 days.

Updating the JSU App

Updating the JSU app is also no different to updating any other Jira app (see Managing add-ons in the Jira documentation), i.e.

To update the JSU app:

  1. Click the 'Jira Setting' link on the left bar to open the Jira administration console.
  2. Click the 'Manage apps' link under the 'Adds' section in the left menu. You will see all the apps installed on your Jira instance.
  3. Find JSU in the list.
  4. Click the 'Update'.

Uninstalling the JSU app (also needed for Downgrade)

See Un-Installation Guide .

In case of Problems

Check our Troubleshooting tips. If you still facing problems with the JSU app please contact our  Support.

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