Service Level Agreement
After receiving a support request, our team aims to respond within 48 hours, excluding weekends and public holidays. Our support policy is to assist our customers as fast as possible. Will not be responsible for any delays caused by the customer or reasons beyond our control.
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In order to raise a support request, you may contact us via our Jira Service Desk.
Alternatively, you can reach us by email.
Support includes
Troubleshooting problems with our apps
Help with issues during installation
Help with issues during upgrades
Information about functionality if not described in the documentation
Investigating for configuration and/or workarounds
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