How to assign issue automatically based on Email Keywords

If you’ve configured your instance to create issues through email requests, you can refer to this article to learn how to automatically assign newly created issues (through email requests) to a specific user. We will assign issues, based on the keywords in the email subject/email body - using the Update Any Issue Field (JSU) post function.

Instructions

Example scenario: If the email has 'Dev' or 'QA' in the subject, the ticket needs to be assigned to user1. If it has 'Deploy' or 'Prod', it needs to go to user2.

1. Log in as a Jira Admin and go to the workflow that is associated with your project and issue type.

2. In the workflow, click Edit to switch to Edit mode.

3. Select the Create transition, then select the Post Functions tab and click Add post function.

4. Select the Update Any Issue Field (JSU) post function then click Add.

5. Add two Regular Expression pre-conditions: One for Dev and another for QA, then add the following regular expressions:
   For Dev :

   ^[\s\S]*Dev[\s\S]*$

   For QA : 

   ^[\s\S]*QA[\s\S]*$

6. Select OR in the pre-condition section and select True under “Preconditions must be”.

7. Select the Assignee field and add the account ID of user1 in the Field Value as illustrated below:

   Open

   

8. Click Add.

9. Similarly, add another Update Any Issue Field (JSU) post function on the Create transition for 'Deploy', 'Prod' and add the account ID of user2 in the Field Value.

10. Publish your workflow.

11. If you want to verify the email body instead of the subject, then replace Summary with Description in the Regular Expression pre-conditions.

12. Place these post functions below Creates the issue originally built-in post function on the Create transition.