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In this example, we have been careful to configure our workflow conditions so that always only and exactly one condition can be true. Like this, the user will never get 'stuck' at the 'Junction' state. Instead the 'Follow Up Transition' will lead them to the correct end state.
Tip: Since any workflow condition can be used for the follow-ups, this provides you great flexibility. The JSU app has some quite useful additional Workflow Conditions. But you might also use some other third-party app.
Configuration
The Follow-up Transition post function does not have any additional parameters to configure, however you must have a least one workflow condition configured.
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Some extra steps in your workflow might only be only necessary if some condition is not fulfilled. Otherwise, that step could be skipped.
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Usually, the problem can be tracked down, by manually walking through what the follow-up post function would do:
If exactly one condition is valid
that transition will be triggered
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It's important that you do your analysis with the same user, that got stuck in the Junction status. There might be issues with permissions, that could lead to a different result, depending on the user performing the transition. |
If you now look at an issue that got stuck in the Junction status: How many transition buttons does it have? Only if there is exactly one transition button, 'Follow up' will be triggered. If you have none or more than one transition button, you have to must review your workflow conditions on the transitions leading out from the Junction status.
If there is only 1 button, there might be something wrong with that following transition. For example, a validator could prevent the transition to get from getting completed. Try (with the same user, who got stuck in Junction) to click that button to see what happens.
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Another reason might be that the triggered transition which is triggered does not run through. For example, if it has a validator configured, which fails.