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This is the documentation of JSU for Jira Cloud. If you are using JSU on Jira Server or on Jira Data Center, you can find the documentation heresee our JSU Server/Data Center documentation. |
This is information about troubleshooting of JSU in general. If you have a problem with a particular module, please also check the documentation for that module. If you did have read all the documentation, analysed your log files, and tried different configurationconfigurations, but it still does not workhaving issues, feel free to submit a support ticket: Servicedesk .
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Some or all functionality not working at all
In rare cases, Jira has difficulties to enable enabling JSU. Usually, this can be solved by uninstalluninstalling/re-installinstalling, reset, or reload, etc. things.
We recommend to check checking the following things:
- Manage add-ons: is the JSU app enabled?
- Re-install the app
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Re-install the JSU app
Have you tried to remove JSU app JSU and reinstall it in the Jira administration?
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