This is information about troubleshooting of JSU in general. If you have a problem with a particular module, please also check the documentation for that module. If you did read all the documentation, analysed your log files, tried different configuration, but it still does not work, feel free to submit a support ticket: Servicedesk .
Some or all functionality not working at all
In rare cases Jira has difficulties to enable JSU. Usually this can be solved by uninstall/re-install, reset, reload, etc. things.
We recommend to check the following things:
- Manage add-ons: is the JSU app enabled?
- Re-install the app
JSU's functionality is only supported for logged-in users.
Re-install the JSU app
Have you tried to remove JSU app and reinstall it in the Jira administration?
No configurations (for example workflow or customer field related) will be removed during a re-installation. However, we think it's a good idea to perform a backup before - just in case.