If you’ve configured your instance to create issues through email requests, this article explains how to automatically assign newly created issues (through email requests) to a specific user - based on the keywords in the email subject/email body - using the Update Any Issue Field (JSU) post-function.
| Info |
|---|
Use cases:
|
Instructions
Example use case: If the email has 'Dev' or 'QA' in the subject, the ticket needs to be assigned to user1. If it has 'Deploy' or 'Prod', it needs to go to user2.
...