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Some or all functionality not working
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In rare cases, Jira may have difficulty enabling JSU. Usually, this can be solved by uninstalling/re-installing, reset, or reload.
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Manage add-ons: is the JSU app enabled, and all modules enabled?
Check your log files, serious problems usually leave a stacktrace. Do you see a reference to a class
com.googlecode.jsu.*(to determine which module cannot be loaded)?Re-install the app
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Reinstall JSU
Have you tried to remove the JSU app and reinstall it in the Jira administration? (Without restarting Jira)
See also Atlassian's guidance on uninstalling add-ons.
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Uninstall JSU
Stop Jira
Perform a backup of your Jira installation and database
If you could not uninstall JSU before, delete the file
$JIRA_HOME/plugins/installed-plugins/*jira-suite-utilities*.jarDelete the following two directories:
$JIRA_HOME/plugins/.bundled-pluginsand$JIRA_HOME/plugins/.osgi-plugins(they will be recreated)Start Jira
Install JSU
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No configurations (for example workflow or customer field related) will be removed |
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when reinstalling, however, it's always a good idea to perform a backup. |
Install an older version
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JSU
Follow the steps to re- reinstall the app, but install an older version.
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| Note |
You might lose some functionality or potentially re-introduce some bugs that have been fixed in a newer version. Generally, it is not a good idea to downgrade JSU. Furthermore, if If you have saved any configuration with a newer version of JSU (in particular in the area of workflows), the configuration saved might not be compatible with an older version of JSU. (We provide only compatibility for updates of JSU). |
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This was because of a conflict with another add-on. We resolved this issue in JSU version 2.5.2. We recommend updating to the latest version of JSU.
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Debug the JSU app
To enable JSU debug messages:
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Log in as a Jira administrator and go to System > Troubleshooting and Support > Logging & Profiling.
Locate and select Configure logging level for another package.
Enter:
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com.googlecode.jsu |
as Package name and select DEBUG as Logging Level
Do the same Repeat for
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ch.beecom.jira.jsu |
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log4j.category.com.googlecode.jsu = DEBUG, filelog log4j.additivity.com.googlecode.jsu = false log4j.category.ch.beecom.jira.jsu = DEBUG, filelog log4j.additivity.ch.beecom.jira.jsu = false |
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Debug log messages are very detailed. Your log file will grow very quickly, and the performance of the whole system can be affected. We recommend enabling the logging only for a very short time on debug log level. |
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